IT Support & Automation Specialist

Automation Architecture & Maintenance Employee Onboarding Offboarding Workflows AI Workflow Design (using GPTs / LLMs) Process Enhancement through Machine Learning Notion OpenAI API Claude API Langchain Slack Asana

saas.group

Apply Now

Role Overview

Join the Central IT & Information Security Team at saas.group, where you'll help build the world's leanest IT department. This role combines hands-on IT support with cutting-edge automation, empowering a fully remote team of 350+ colleagues across 50+ countries to work efficiently and securely.

You'll be responsible for creating innovative solutions that streamline daily operations while maintaining security through the Honest Security framework. Using advanced tools like Trelica and AI-powered automation, you'll transform manual processes and become the go-to expert for IT support across our global SaaS portfolio of 23 brands.

This is an opportunity to make an immediate impact by taking ownership of IT support, building trust across the organization, and implementing automations that significantly reduce manual work while improving user experience.

Responsibilities

Manage and resolve IT support requests from distributed team members in a timely and empathetic manner
Build, enhance, and maintain automations for IT processes to reduce manual work and improve efficiency
Administer and configure key collaboration tools including Google Workspace, Slack, Asana, Notion, and Trelica
Partner with different teams to ensure seamless employee lifecycle management
Take ownership of IT support tickets, ensuring fast, clear, and effective responses
Improve and extend existing IT automations such as onboarding/offboarding workflows
Identify and automate high-impact manual processes using AI or scripting
Maintain clear documentation to support knowledge transfer and empower self-service
Proactively identify opportunities to improve IT operations through innovative solutions

Requirements

3-4 years of professional experience in IT support, automation, or development roles
Hands-on experience with ticketing systems and resolving IT support queries
Strong technical background with exposure to coding/scripting
Experience managing user identities, permissions, and app configurations across SaaS tools
Excellent communication and interpersonal skills with strong service orientation
Self-starter mindset with strong prioritization skills
Experience in startup-like or remote-first environments preferred
Empathy and ability to set/manage expectations effectively

Nice to Have

Python programming experience
Familiarity with cloud environments
Experience with AI-powered automation tools
Knowledge of the Honest Security framework

Benefits & Perks

100% remote work with ultimate flexibility to work from anywhere
High-trust environment with freedom and autonomy to solve problems
Minimum bureaucracy with efficient, sustainable momentum
Small and friendly team culture with mutual support
Access to entrepreneurial SaaS professional network for knowledge exchange
Flexible time off policy

About the Company

saas.group is a Software-as-a-Service portfolio company established in 2017 that specializes in acquiring and developing small software companies into industry leaders. With a fully remote team of 350+ colleagues across 50+ countries, they manage 23 SaaS brands and focus on innovation and collaboration in the B2B SaaS space.