HR AI & Automation Operations Lead

$46,150 - $103,800/yr

Automation Architecture & Maintenance Onboarding & HR Automation System & API Data Integration AI Workflow Design (using GPTs / LLMs) Compliance & Legal Automation Make.com Zapier n8n Microsoft Power Automate Workato BambooHR Gusto Rippling Workday Deel Fivetran Airbyte dbt Supermetrics Census OpenAI API Claude API Tableau Power BI

Remote

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Role Overview

Step into the exciting role of HR AI and Automation Operations Lead, a position that offers a dynamic blend of operational and technical responsibilities within the EOR Operations vertical. You will design and implement intelligent automation systems that connect data across platforms, eliminate manual tasks, and enable scalable, high-performance operations on a global stage.

This role sits at the intersection of HR, technology, and process excellence - ideal for someone passionate about streamlining complex workflows and leveraging AI to drive impact on massive volumes of data, tasks and customer needs. You will be part of a peer group supporting globally distributed HR Operations teams and partner with cross-functional teams in Operations, Product, Design, Engineering and IT.

As a critical partner, you'll enable Remote's operations as the company continues to scale, working with cutting-edge automation and AI technologies to transform how global employment is managed.

Responsibilities

Use customer and employee feedback alongside operational data to inform improvements to HR experience, quality, and outcomes
Scope and deliver multi-phase initiatives across process redesign, tooling, and change management as Directly Responsible Individual (DRI)
Map operational processes, identify bottlenecks, and architect end-to-end automated workflows
Build and maintain data pipelines via native connectors or APIs across HRIS, case management, payroll, and other tools
Leverage low-code/no-code platforms to prototype and deploy rapid automations
Deploy and govern AI tools for document processing, query triage, policy guidance, and data auditing
Design multi-agent patterns and governance policies with appropriate human oversight for employment workflows
Develop and maintain operational data models to support reporting, audit, compliance and data integrity initiatives
Build HR Operations analytics dashboards and reports using SQL and BI tools
Foster cross-functional collaboration and support change management for AI & automation solutions
Serve as technical lead for AI & Automation within Operations departments
Mentor and guide junior team members to support capability uplift across the department

Requirements

Progressive experience in automation, business process optimization, and systems integration
Experience in HR Operations or Shared Services across wide range of operational contexts
Strong understanding of user experience, operational efficiency, and building automation in regulated environments
Deep understanding of sensitive data lifecycle risk and data privacy obligations
Extensive hands-on experience with low-code workflow tools (Zapier, Make, Retool, n8n or similar)
Comfortable with light scripting (Python, TypeScript, JavaScript) for custom agents and API integrations
Excellent communication, influencing, conflict management, and negotiation skills
Fluent English writing and speaking abilities
Strong project management and stakeholder engagement skills
Ability to operate with strong ownership and autonomy in fast-moving environment

Nice to Have

Experience working remotely
Experience with compliance-sensitive environments such as hiring, employment or payroll
Background in building automation observability and governance systems

Benefits & Perks

Fair, unbiased compensation and competitive benefits globally
Above in-location pay rates
Fully remote work environment
Opportunity to work with global, distributed team across 6 continents

About the Company

Remote is solving modern organizations' biggest challenge of navigating global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. The company operates with a fully remote, globally distributed workforce spanning 6 continents and has built automation and AI capabilities into every role as part of their core innovation values.