Director of AI & Automation

From $175,000/yr

AI Automation AI Workflow Design (using GPTs / LLMs) Automation Architecture & Maintenance Compliance & Legal Automation Data Automation Microsoft Power Automate Fivetran Airbyte dbt Census Segment Snowflake Databricks OpenAI API Claude API

GT Independence

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Role Overview

The Director of AI & Automation is a transformative technology leader responsible for shaping, implementing, and scaling GT's enterprise-wide AI, automation, and intelligent workflow strategy. This role blends technical depth with strategic vision—leveraging AI, machine learning, automation, and data-driven insights to improve operational efficiency, enhance participant and caregiver experience, streamline compliance, and support GT's rapid growth across multi-state Medicaid programs.

This leader will build GT's AI roadmap, drive automation initiatives across enrollment, payroll, customer support, finance, and compliance operations, and establish governance frameworks to ensure ethical, secure, and responsible use of AI in a regulated industry. The ideal candidate thrives in mission-centric environments, understands the complexity of healthcare-adjacent operations, and excels at delivering technology that creates measurable impact.

Responsibilities

Develop and execute GT's enterprise AI and automation strategy to support scalable growth and operational excellence
Identify high-value AI use cases across the business including document processing, claims automation, predictive analytics, RPA, intelligent routing, chatbots, and compliance automation
Lead cross-functional automation initiatives using RPA, workflow orchestration, ML models, and intelligent document processing
Partner with Operations, Enrollment, Customer Support, Payroll, and Compliance to re-engineer processes and improve throughput, accuracy, and user experience
Collaborate with Data & Analytics teams to leverage GT's data for forecasting, anomaly detection, and insight generation
Establish an AI governance framework to ensure responsible, compliant, and transparent use of AI technologies
Lead a cross-functional AI & Automation team including automation engineers, data specialists, and vendor partners
Serve as a strategic advisor to executive leadership on AI trends, risks, and opportunities
Evaluate and manage AI platforms, automation tools, and strategic technology partners
Ensure value realization, efficiency gains, and measurable outcomes from vendor relationships

Requirements

7-10+ years of experience leading AI, automation, machine learning, or intelligent workflow initiatives
Proven success delivering complex automation and AI solutions in a production environment
Strong understanding of RPA, NLP, machine learning, intelligent document processing, and enterprise automation technologies
Experience leading cross-functional technology teams and managing large-scale digital transformation initiatives
Ability to translate business problems into AI-powered solutions
Excellent communication skills with the ability to influence non-technical and executive audiences

Nice to Have

Experience in healthcare, Medicaid, FMS, government programs, or similarly regulated industries
Familiarity with HIPAA, SOC2, state compliance standards, and secure data-handling practices
Background working with Azure AI, Copilot Studio, RPA platforms (UiPath, Automation Anywhere, Power Automate), and cloud-based ML pipelines
Experience building AI governance frameworks or ethical AI policies

About the Company

GT Independence is a mission-driven Financial Management Services (FMS) organization supporting more than 55,000 people across the United States in self-directing their long-term services and supports. The company empowers individuals with disabilities, older adults, and families to hire the caregivers they trust while managing payroll, taxes, billing, enrollment, and compliance across dozens of state programs.