Senior Manager, Marketing AI Automation

$140,400 - $175,000/yr

AI Automation AI Workflow Design (using GPTs / LLMs) Automation Architecture & Maintenance Marketing Automation OpenAI API Claude API Langchain LlamaIndex

World Wide Technology Healthcare Solutions

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Role Overview

As a Senior Manager – Marketing Automation & AI Engineering at World Wide Technology Healthcare Solutions, you will own the technical strategy and execution of WWT's marketing automation and AI capabilities. This role is responsible for designing and building the platforms that power internet and email campaign automation, AI-driven content systems, and the next generation of marketing technology at WWT.

You will operate as a hands-on technical leader setting architecture, making build vs. buy decisions, and staffing a small team of engineers to deliver scalable, AI native solutions. While you will partner closely with Marketing and Digital stakeholders, this role is firmly rooted in engineering excellence, platform thinking, and modern AI-driven system design.

Responsibilities

Define and own the technical architecture for marketing automation, AI enhancements, and MarTech modernization
Lead and grow a small, high-performing team of software engineers focused on automation, AI workflows, and platform development
Design and deliver systems for internet and email campaign automation, including orchestration, personalization, experimentation, and analytics integration
Build and modernize AI-enabled content platforms, including content generation, enrichment, tagging, governance, and lifecycle automation
Apply AI native engineering patterns (LLM integration, agents, retrieval, workflow automation) to marketing use cases
Partner with Marketing, Digital, Analytics, and IT leaders to translate business goals into scalable technical solutions
Evaluate and integrate third-party platforms and APIs while minimizing vendor lock-in and technical debt
Establish engineering best practices for reliability, security, observability, and maintainability
Balance speed of delivery with platform quality, governance, and long-term scalability
Communicate technical strategy, tradeoffs, and outcomes clearly to senior leaders and non-technical stakeholders
Coach, mentor, and develop engineers through clear expectations, feedback, and servant leadership

Requirements

Strong background in software engineering and system architecture, with experience leading complex, distributed platforms
Demonstrated experience building AI native applications, including LLM integration, automation workflows, or intelligent agents
Experience leading or scaling small engineering teams, including hiring, onboarding, and technical mentorship
Proficiency with modern web and backend technologies (JavaScript/TypeScript, Node.js, APIs, event-driven systems, cloud platforms)
Experience designing and operating automation platforms or workflow-driven systems at scale
Strong understanding of data flows, integrations, and platform interoperability
Ability to think in terms of products and platforms, not just projects
Comfort operating in ambiguity and driving technical clarity where requirements are evolving
Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences
Solid understanding of Agile and iterative delivery models

Nice to Have

Bachelor's degree in Computer Science, Engineering, or a related field (equivalent experience will be considered)

Benefits & Perks

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

About the Company

World Wide Technology is a global technology solutions provider founded in 1990, leading the AI and Digital Revolution with over 12,000 employees across 60+ locations worldwide. The company combines strategy, execution, and partnership to accelerate digital transformational outcomes and has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique culture and innovation.