Executive Director, Engineering - AI Automation

$175,100 - $334,750/yr

Automation Architecture & Maintenance AI Workflow Design (using GPTs / LLMs) AI-driven Chat & Voice Agents Cross-Department Workflows System & API Data Integration OpenAI API Claude API Langchain LlamaIndex Hugging Face GitHub Actions GitLab CI

CVS Health

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Role Overview

The Executive Director of Engineering - AI Automation will lead a 50+ person organization responsible for architecting, developing, and scaling enterprise AI-driven automation and augmentation solutions for contact centers. This team spans data engineering, software engineering, Generative AI implementation, and application integration.

This role partners closely with Data Science, Product, and vertical IT organizations to deliver high-impact AI capabilities that improve customer experience, operational efficiency, and agent enablement. The Executive Director is accountable for shaping engineering vision, developing high-performing leaders, and guiding teams through complex, large-scale AI product development in a fast-evolving technology landscape.

This leader sets the engineering strategy, drives execution excellence, and ensures delivery of high-quality, secure, and reliable platforms while managing budgets, vendor partnerships, and resource planning across a large engineering portfolio.

Responsibilities

Lead a multi-disciplinary engineering organization delivering AI-enabled automation and augmentation for enterprise contact centers
Define engineering strategy across AI platforms, data pipelines, software systems, and integration architectures
Partner with Data Science and Product teams to translate business outcomes into scalable, production-grade AI systems
Drive engineering excellence, including reliability, security, code quality, CI/CD, and observability/SRE standards
Oversee the execution of platform roadmaps, ensuring timely delivery, adoption, and operational performance
Develop and mentor engineering leaders, fostering a culture of innovation, accountability, and continuous improvement
Ensure alignment with enterprise architecture and successfully integrate AI solutions into broader IT ecosystems
Manage budgets, vendor partnerships, and resource planning across a large engineering portfolio
Engage senior stakeholders to influence strategy, negotiate trade-offs, and drive alignment across complex organizational structures

Requirements

10+ years of experience in software engineering, platform engineering, or AI/ML development
5+ years in senior engineering leadership roles
Hands-on experience delivering enterprise-scale AI systems in production environments
Proven ability to scale customer-facing platforms with strong reliability, resilience, and security best practices
Deep knowledge of modern engineering practices (cloud-native architectures, CI/CD automation, observability, SRE principles)
Strong stakeholder influence skills, especially in partnering with Data Science and Product organizations
Demonstrated people leadership experience, building and growing high-performing engineering cultures
Bachelor's degree in engineering, computer science, physics, mathematics, or a related quantitative discipline

Nice to Have

Experience delivering AI-enabled contact center capabilities (Voice AI, NLP, ML platforms) in production environments
Background working in regulated industries with strong privacy and security requirements
Experience integrating AI technologies into large, distributed enterprise ecosystems
Graduate degree preferred

Benefits & Perks

Competitive salary range: $175,100 - $334,750
CVS Health bonus, commission or short-term incentive program eligibility
Equity award program participation
Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness programs including screenings, tobacco cessation, and weight management
Confidential counseling and financial coaching
Paid time off and flexible work schedules
Family leave and dependent care resources
Tuition assistance
Retiree medical access

About the Company

CVS Health is building a world of health around every individual, shaping a more connected, convenient and compassionate health experience. The company is committed to fostering a workplace where every colleague feels valued and belongs, with teams that reflect the customers, patients, members and communities they serve.