Sr. System Engineer (AI Automation Engineer SRE Focus)

$128,400 - $215,800/yr

Automation Architecture & Maintenance AI Workflow Design (using GPTs / LLMs) Process Enhancement through Machine Learning RPA Bot Development & Maintenance Legacy System Integration OpenAI API Claude API Langchain Looker Power BI Datadog Grafana

AT&T

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Role Overview

Join AT&T as a Senior System Engineer focused on AI Automation and Site Reliability Engineering, where you'll shape the future of communications technology. This role sits at the intersection of AI automation, AIOps, platform reliability, and enterprise application engineering, working with mission-critical Front Office (CRM) and Back Office (Supply Chain, Logistics, and ERP) platforms.

You'll leverage Generative AI, Large Language Models (LLMs), Agentic AI, and autonomous automation frameworks to dramatically improve system resilience, incident response, observability, and operational efficiency across complex Oracle-based and SaaS ecosystems. This position goes beyond keeping systems running—you'll engineer self-healing, predictive, and continuously improving platforms that reduce human toil, prevent incidents before they occur, and scale reliably as the business grows.

Working with cutting-edge AI-driven automation solutions, you'll architect intelligent incident triage, root cause analysis, remediation, and prevention systems while maintaining platform stability across Oracle EBS/ERP, Oracle Fusion Cloud, and supply chain execution systems.

Responsibilities

Architect and deliver AI-powered automation solutions for production operations, including intelligent incident triage and root cause analysis
Design Agentic AI workflows that autonomously monitor systems, analyze anomalies, and orchestrate recovery across ERP and supply chain layers
Own platform stability, uptime, and performance across Oracle EBS/ERP, Oracle Fusion Cloud, and supply chain execution systems
Lead incident management, coordinating rapid response, containing impact, and ensuring SLA adherence
Conduct blameless postmortems using AI-assisted RCA to identify systemic issues and drive automation-first corrective actions
Provide advanced production support for Oracle EBS/ERP modules including Procurement, Order Management, Inventory, AR, AP, FA, and Project Accounting
Build and evolve AI-augmented observability solutions using Dynatrace, AppDynamics, Splunk, ELK, Grafana, and custom ML models
Diagnose and remediate integration failures across Oracle SOA/OIC, MuleSoft, Kafka/JMS, EDI, and event-driven architectures
Support release management ensuring changes meet reliability, security, and performance standards
Participate in on-call rotations with emphasis on automation and AI-driven reduction of recurring incidents

Requirements

5+ years of experience across enterprise application engineering, SRE, and production operations with automation-first mindset
Proven experience driving AI-based automation, AIOps, or intelligent operational tooling in complex enterprise environments
Hands-on experience with Generative AI, LLMs, or Agentic AI frameworks applied to automation, monitoring, or operations
Proficiency in Python, Shell scripting, SQL/PLSQL, and automation frameworks
Deep experience with Oracle EBS and/or Oracle Fusion Cloud (AR, AP, FA, PO, INV, OM, PA, Planning)
Strong knowledge of observability platforms: Dynatrace, AppDynamics, Splunk, ELK, Grafana
Experience with integration technologies: Oracle SOA/OIC, MuleSoft, Kafka/JMS, EDI
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
Strong ownership mentality for system reliability, performance, and customer impact
Office presence minimum 5 days per week in posted locations

Nice to Have

Experience building AI-enhanced runbooks, chatbots, or autonomous operational workflows
Familiarity with containers and cloud platforms (Docker, Kubernetes, Azure)
Experience with 3rd-party platforms (O9, Blue Yonder/JDA, RELEX) and integrations with WMS, 3PL, and logistics providers
Experience leading incidents, facilitating postmortems, and driving cultural adoption of blameless SRE principles
Knowledge of supply chain flows including Procure-to-Pay, Order-to-Cash, inventory transactions, and fulfillment processes

Benefits & Perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days vacation, 9 company holidays)
Paid Parental Leave and Paid Caregiver Leave
Adoption Reimbursement
Disability Benefits (short and long term)
Life and Accidental Death Insurance
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on AT&T mobility plans, accessories, and internet services

About the Company

AT&T is a leading communications and technology company that connects the world through innovative solutions. The company values innovators who seek to explore the unknown and challenge the status quo, focusing on redefining connectivity and transforming how people share stories and experiences.