Cloud Support & Automation Engineer

$36.06 - $40.87/hr

Automation Architecture & Maintenance Internal Tool Building Business Process Automation SLA-based Triggers Microsoft Dynamics 365 Microsoft Power Automate Slack Microsoft Teams

Blueprint Technologies

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Role Overview

Join Blueprint Technologies as a Cloud Support & Automation Engineer, where you'll provide advanced technical support to global developers and IT professionals while transforming the support experience through intelligent automation. This role combines hands-on troubleshooting of complex Microsoft platform issues with the exciting opportunity to design and implement automation solutions that streamline operations and improve response times.

You'll work with cutting-edge Microsoft technologies including Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server, while being encouraged to question existing processes and recommend innovative automation approaches. This position offers the perfect blend of technical problem-solving and process improvement, allowing you to make a significant impact on both customer experience and operational efficiency.

Responsibilities

Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server)
Debug and resolve technical issues with focus on identifying underlying causes, not just symptoms
Design and implement automation tools (PowerShell scripts, command-line utilities, workflow automations) to optimize support operations
Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work
Collaborate with engineering and operations teams to transition manual processes into scalable automated systems
Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions
Maintain and expand technical knowledge base of scripts, troubleshooting steps, and best practices
Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users

Requirements

Hands-on experience providing technical support in IT, cloud, or software environments
Strong experience with PowerShell and command-line scripting for automation
Practical knowledge of Azure administration, Entra / Azure AD, GitHub
Proven ability to debug, troubleshoot, and resolve complex issues independently
Analytical thinking with continuous improvement mindset and automation-first approach
Solid understanding of IT infrastructure, server administration, and tenant management
Excellent communication skills and comfort working directly with technical stakeholders
Ability to work remotely and collaborate across time zones

Nice to Have

Experience building or maintaining automation frameworks or workflow tools (Power Automate, Python, or other scripting)
Prior experience creating or maintaining a technical knowledge base
Experience working with distributed global teams and supporting developer communities

Benefits & Perks

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development

About the Company

Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. The company helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business, connecting strategy, business solutions, products, and services to transform and grow companies.