Senior IT AI Automation Engineer

AI Automation AI Workflow Design (using GPTs / LLMs) Automation Architecture & Maintenance Employee Onboarding Access & Account Setup Microsoft Power Automate OpenAI API Claude API Slack Microsoft Teams GitHub Actions GitLab CI

Covetrus

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Role Overview

Join Covetrus as a Senior IT AI/Automation Engineer and help revolutionize how IT services are delivered in the animal health technology space. This role goes far beyond traditional scripting and task automation—you'll design and build intelligent automation and AI-powered capabilities that bridge real operational IT needs with cutting-edge AI patterns including Retrieval-Augmented Generation (RAG), agentic workflows, and self-service automation.

You'll work at the intersection of IT operations, AI/ML, and employee experience, creating solutions that reduce manual effort, accelerate issue resolution, and empower teams through intelligent systems. This is an opportunity to shape the future of IT service delivery while directly impacting how quickly issues are resolved and how effectively IT scales to support the business.

As part of IT Operations & Engineering, you'll collaborate closely with cross-functional teams including IT Operations, Security, Identity, Service Management, HR, Legal, and Engineering to modernize service delivery and mentor engineers as the organization builds durable AI and automation capabilities.

Responsibilities

Design, implement, and maintain RAG pipelines using enterprise data sources such as documentation, knowledge bases, tickets, and logs
Build and orchestrate agentic AI workflows for automated incident triage, root cause analysis, and guided remediation
Integrate LLMs (OpenAI, Anthropic, Microsoft) into secure, production-grade automation solutions
Develop internal tools and services that augment IT teams focusing on reliability, observability, and trust
Automate employee onboarding and offboarding workflows across identity, access, collaboration, and endpoint systems
Create self-service capabilities for employees to request access, resolve issues, and obtain answers without opening tickets
Build and maintain automation using Python, REST APIs, and cloud-native services
Design solutions using Microsoft Power Automate and Power Platform components
Integrate with enterprise systems including IAM platforms, ITSM tools, cloud infrastructure, and SaaS applications
Mentor system administrators and engineers in AI-assisted operations and automation best practices
Establish standards for AI Ops security, data protection, responsible AI usage, and operational resilience
Partner with IT leadership to identify high-value automation opportunities and prioritize initiatives

Requirements

8+ years of experience in IT infrastructure, operations, or engineering roles
3+ years of hands-on experience with AI/ML platforms, intelligent automation, RPA, or advanced workflow automation
Strong proficiency in Python for automation and service development
Experience building and consuming RESTful APIs
Hands-on experience with Microsoft Power Automate and related Power Platform components
Experience working in cloud environments (AWS and/or Azure)
Practical experience integrating and operating LLMs (OpenAI, Anthropic, Microsoft) in enterprise scenarios
Familiarity with modern LLM frameworks and orchestration patterns
Strong systems thinking with ability to connect business outcomes to technical solutions
Excellent communication skills to explain complex AI and automation concepts to technical and non-technical audiences

Nice to Have

Experience designing agent-based architectures for operational automation
Hands-on experience with knowledge retrieval systems, vector databases, or enterprise search
Background in ITSM automation, incident management, or SRE-adjacent practices
Experience improving employee experience through IT self-service platforms
Familiarity with governance, risk, and compliance considerations for enterprise AI
Prior experience mentoring teams through technical transformation initiatives

Benefits & Perks

401k savings & company match
Paid time off and paid holidays
Maternity, parental, and military leave
Health, dental, and vision benefits
Health savings accounts and flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Eligibility for short-term incentive plan (certain positions)

About the Company

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. The company brings together products, services, and technology into a single platform that connects customers to the solutions and insights they need, with a mission to advance the world of veterinary medicine through innovation and care for animals and those who care for them.