Conversational AI & Agentic Support Automation Intern, Salesforce

$20 - $30/hr

Chatbot & Voice Assistant Customer Service Chatbots AI Workflow Design (using GPTs / LLMs) Support Automation Analytics & Reporting Automation Salesforce OpenAI API Claude API Langchain

Actian Corporation

Apply Now

Role Overview

Join Actian's 2026 Summer Internship Program as a Conversational AI & Agentic Support Automation Intern, where you'll work on cutting-edge AI technology to transform customer support experiences. This role focuses on enhancing customer support infrastructure using AI within Salesforce Service Cloud and Experience Cloud, implementing Agentforce as an intelligence layer behind existing chatbot technology.

You'll be working on an exciting capstone project that integrates Agentforce into the Customer Community to create a more intelligent support system. Instead of replacing the existing chatbot, you'll empower it by enabling customers to interact using natural language and perform real actions such as viewing cases, checking updates, and escalating issues. This 12-week program includes structured learning plans, dedicated mentorship, executive interactions, and the opportunity to present your work at an Internship Showcase.

Responsibilities

Integrate Agentforce with the existing Coveo chatbot as an intelligence layer without replacing it
Build AI support agents including Case Viewer, Case Status, Escalate Case and Case Comment agents for end-to-end case management
Connect agents to Salesforce using Flows/APIs to retrieve cases, fetch updates, and post comments
Develop AI features such as case summarization, suggested replies, and recommended knowledge articles
Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts
Lead the capstone project to design and deliver an AI-powered support experience showcasing real business impact
Explore indexing video transcripts so academy videos are surfaced based on their actual content

Requirements

Must be actively enrolled in a college degree program
Must be legally authorized to work in the United States
Pursuing a degree in Computer Science, Information Systems, Data Science, or a related field
Strong communication, analytical and problem-solving skills
Interest in improving customer experience through technology

Nice to Have

Exposure to AI/ML concepts such as generative AI, chatbots, or natural language processing
Strong understanding of Salesforce (Service Cloud/Experience Cloud) or CRM platforms
Familiarity with Coveo or search/AI tools
Experience or coursework in APIs, data integration, or automation (e.g., REST APIs, workflows, or similar concepts)

Benefits & Perks

12-week structured internship program beginning June 8th
Dedicated buddy/mentor system
Regular intern events and networking opportunities
Time with executives through panel discussions, 1:1s, and Q&A meetings
Professional development workshops
Travel opportunity for onsite orientation in Austin, Texas
Opportunity to present capstone project at Internship Showcase

About the Company

Actian Corporation is a trusted leader in data management, integration, and analytics that helps businesses unlock the full potential of their data to drive better decision-making and innovation. With a global team of experts and a culture of innovation, they're dedicated to helping customers solve their most complex data challenges across cloud, on-premises, or hybrid environments.