GTM Operations Specialist, AI Automation

$71,800 - $107,800/yr

AI Workflow Design (using GPTs / LLMs) Automated Content Generation Business Process Automation Cross-Department Workflows Report & Dashboard Scheduling Make.com Zapier n8n Microsoft Power Automate Workato Tray.io OpenAI API Claude API Langchain

ServiceTitan

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Role Overview

The GTM Operations Specialist, AI Automation is an execution-focused role dedicated to the rapid, efficient, and AI-first deployment of Go-To-Market content and readiness activities for dedicated audience segments. This specialist acts as the tactical execution partner to the Audience Leader, translating audience and product source materials into market-ready assets by leveraging AI and automation tools to drive operational efficiency and scale.

This role combines strategic GTM execution with cutting-edge AI automation, focusing on building and optimizing AI workflows to create, manage, and distribute GTM artifacts. The position offers the opportunity to transform how marketing and sales assets are produced and distributed, while ensuring seamless cross-functional alignment across Product, Marketing, Enablement, Sales, and Post-Sales teams.

Responsibilities

Build and optimize AI automations for creation, management, and distribution of GTM artifacts
Identify critical decision points in GTM processes and implement AI-powered solutions to streamline workflows
Transform product narratives into customer-facing content including one-pagers, solution briefs, case studies, and webinar slides
Own distribution of assets and maintain repository of GTM materials and messaging resources
Project manage GTM readiness for major product and feature launches, defining timelines and deliverables
Ensure cross-functional alignment between Product, Marketing, Enablement, Sales, and Post-Sales teams
Support data collection for GTM performance metrics and post-launch effectiveness reviews
Create content for customer town halls, trade shows, and internal product showcases
Collaborate with Demand Generation and Events teams to ensure consistent storytelling across campaigns
Manage prep, coordination, and execution of major GTM events

Requirements

Demonstrated experience with AI tools and automation platforms (generative AI, workflow automation)
Commitment to utilizing an AI-first approach to operations
Strong project management skills with ability to manage complex timelines and multiple stakeholders
Ability to transform strategic messaging into polished, executable marketing and sales assets
Exceptional cross-functional collaboration and communication skills
Strong written and verbal communication abilities
Familiarity with marketing concepts, especially storytelling and content excellence

Benefits & Perks

Flexible time off with learning and development opportunities
Comprehensive onboarding program and leadership training
Recognition through Bonusly and peer-nominated awards
Company-paid medical, dental, and vision for you and dependents
RSP match and employee assistance program
Parental leave and support with up to $20k adoption reimbursement
On-demand maternity support and free breast milk shipping
Financial planning tools

About the Company

ServiceTitan is building the first end-to-end solution to transform the trades, a trillion-dollar global industry that's been underserved by technology. Recognized by Forbes as one of the top cloud companies, they use deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale.