Senior AI Automation Engineer, CS Ops - Moveworks

AI Automation AI Workflow Design (using GPTs / LLMs) Automation Architecture & Maintenance Cross-Department Workflows System & API Data Integration Microsoft Power Automate Twilio Snowflake OpenAI API Claude API Langchain Slack Microsoft Teams

ServiceNow

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Role Overview

Join Moveworks, now part of ServiceNow, as a Senior AI Automation Engineer for Customer Success Operations. You'll build the automation foundation that scales our CS organization to support 2-3x the number of customers over the next 12 months without scaling headcount linearly. This is a hands-on senior IC role where you'll spend 75% of your time building and deploying production systems, and 25% architecting solutions and advising teams on automation best practices.

You'll work across both internal and customer-facing automations, using AI tools to build custom solutions that increase customer value while making our CS team significantly more efficient. As the founding automation engineer, you'll define how we build, document, and maintain automations, creating the playbook for operating at scale for years to come.

This role offers the unique opportunity to be at the forefront of AI transformation, backed by ServiceNow's global scale and Moveworks' innovative agentic AI platform that serves over 5.5 million employees at 350+ of the world's largest companies.

Responsibilities

Architect and build automation infrastructure that enables Customer Success teams to support 2-3x the number of customers
Create AI-powered tools that deliver insights at scale and automate mid-market and digital-touch engagement
Build plugins using Moveworks Agent Studio and create specialized AI assistants for internal teams
Develop custom solutions for Customer Success, Professional Services, and Support teams using AI tools
Build integrations across enterprise systems like ServiceNow, Microsoft Dynamics, Snowflake, and Rocketlane
Ship production-ready automation solutions that scale with business growth
Establish automation guidelines, standards, and patterns for future CS Ops engineering
Partner with Data Science on analytics pipelines and with Finance on revenue automation
Design system integration approaches that are scalable and maintainable
Define and prioritize the highest-impact automation opportunities across internal and customer-facing workflows

Requirements

7+ years building production systems, integrations, or business automation
Strong programming skills in Python, JavaScript, SQL, or similar languages
Experience architecting multi-system integrations and evaluating technical tradeoffs
Track record of shipping projects collaboratively across functions
Ability to work independently and navigate ambiguity
Experience with enterprise SaaS platforms such as ServiceNow, Snowflake, Claude, etc.
Hands-on experience building with AI tools, APIs, or agent frameworks

Nice to Have

Experience in Customer Success Operations or Revenue Operations environments
Familiarity with Rocketlane, Snowflake, Slack, Outlook integrations, or similar CS tooling
Background in building customer-facing automations that drive adoption or value realization
Experience defining automation strategy or standing up a new engineering function from scratch

About the Company

Moveworks, recently acquired by ServiceNow, is the Agentic AI Assistant platform that empowers workforces through natural language conversations with business systems. Trusted by over 5.5 million employees at 350+ of the world's largest companies including 10% of the Fortune 500, the company has been recognized on Forbes Cloud 100 and AI 50 lists and named one of Fast Company's 2025 Most Innovative Companies.