Senior Solutions Architect, AI Automation & Augmentation

Automation Architecture & Maintenance AI Workflow Design (using GPTs / LLMs) Business Process Automation Internal Tool Building Process Enhancement through Machine Learning n8n Microsoft Power Automate OpenAI API Claude API Langchain LlamaIndex

NICE

Apply Now

Role Overview

The Senior Solutions Architect for AI Automation & Augmentation is a highly skilled technical professional focused on transforming internal support operations through AI-driven initiatives. This role partners closely with internal support leaders, business stakeholders, and cross-functional teams to map processes, identify high-value AI opportunities, and deliver scalable solutions that improve employee support outcomes.

You will help support teams leverage AI to augment or automate their work through AI agents, assistants, and workflow automations—using platforms such as n8n as a core part of the solution stack. This position combines strong business operational knowledge with hands-on AI expertise, involving both direct development work and enabling others to confidently use AI tools to solve their own problems.

Responsibilities

Partner with business stakeholders to map current workflows and identify ROI-backed AI opportunities
Design, build, and iterate on AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools
Create reliable AI agents and assistants that remove manual work from support processes
Work within NICE internal processes and systems to ensure solutions fit real-world constraints
Collaborate with IT and Developers to overcome technical obstacles and integrate with enterprise systems
Enable and upskill internal support teams through reusable patterns, playbooks, and coaching
Maintain expertise in modern AI approaches and apply them pragmatically to internal operations
Use AI tools to debug and resolve workflow or code errors

Requirements

5+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change
Proven ability to translate operational needs into practical AI use cases and deliver measurable outcomes
Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers)
Hands-on experience building automations/assistants with n8n or comparable orchestration tools
Experience developing in Copilot Studio or similar platforms
Working knowledge of API integrations, JSON, and basic coding/scripting
Excellent stakeholder management and communication skills with ability to drive AI adoption
Comfortable operating in fast-paced environments and balancing multiple initiatives

Nice to Have

Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows
Experience experimenting with AI tools and bringing practical AI habits into professional roles
Ability to iterate quickly based on feedback and results

Benefits & Perks

Opportunity to work in a fast-paced, collaborative, and creative environment
Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Join a market-disrupting, global company with teams comprised of industry leaders

About the Company

NICE Ltd. is a global software company whose products are used by 25,000+ businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE manages more than 120 million customer interactions daily and has over 8,500 employees across 30+ countries.