Client Success Manager - Cold Email & Lead Generation (Remote)

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Pavago

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Role Overview

Join Pavago as a Client Success Manager and take ownership of complete client relationships for cold email and lead generation campaigns. You'll drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced startup environment.

This role offers high autonomy and direct impact on business success, working with cutting-edge cold email and lead generation technologies. You'll collaborate directly with founders and leadership while building and refining processes as the company scales.

Responsibilities

Serve as primary point of contact for 20-30 active cold email and lead generation clients
Lead regular client check-ins, manage expectations, and handle ongoing campaign requests
Diagnose and resolve underperforming cold email campaigns to improve results
Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy
Quality-check campaigns before launch to ensure readiness and performance standards
Proactively identify risks early and prevent client churn through relationship management
Build and refine delivery documentation, playbooks, and processes
Track client health metrics, SLAs, and delivery standards for continuous improvement
Collaborate with development team on technical issues and outreach team on execution
Report on client health, campaign performance, and delivery metrics to leadership

Requirements

Experience in client delivery, account management, or operations within growing companies
Background in cold email agencies, lead generation, or similar high-velocity environments
Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement
Ability to personally write copy and troubleshoot campaigns when technical issues arise
Strong problem-solving skills and comfort working with evolving systems and processes
Technical understanding of APIs, automations, and data flows
Daily practical use of AI tools for operational work and campaign optimization
Excellent communication skills with ability to manage executive-level client relationships
Experience operating in startup environments with high ownership and fluid responsibilities

Benefits & Perks

Remote flexibility with established client success processes
High autonomy and ownership in fast-growing startup environment
Direct collaboration with founders and leadership team
Flexible working hours with U.S. client meetings

About the Company

Pavago is a growing company specializing in cold email and lead generation services. They work with cutting-edge technologies in the lead generation space and maintain a startup environment with direct founder collaboration.