AI Automation & Workflow Analyst

Automation Architecture & Maintenance AI Workflow Design (using GPTs / LLMs) Business Process Automation Cross-Department Workflows Salesforce HubSpot Pipedrive Zoho CRM Make.com Zapier Airtable Notion OpenAI API

WorldVia

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Role Overview

Join WorldVia as an AI Automation & Workflow Analyst and help drive the next evolution of our travel technology through intelligent automation and AI-powered solutions. This role sits at the intersection of business analysis, process optimization, and applied AI—focused on identifying opportunities, mapping workflows, and deploying AI tools that improve efficiency across the organization.

We are seeking a highly analytical and solutions-oriented professional who is passionate about leveraging AI to streamline operations and enhance business performance. You will work closely with stakeholders across departments to evaluate current processes, identify automation opportunities, and implement AI-driven workflows that deliver measurable impact.

Responsibilities

Analyze and map existing business processes to identify inefficiencies and automation opportunities
Evaluate, recommend, and implement AI tools and automation platforms to improve workflows
Partner with business stakeholders to gather requirements and translate them into AI-driven solutions
Design and document end-to-end workflows, including process diagrams and automation logic
Support deployment and integration of AI tools across teams (sales, operations, customer support)
Monitor performance of implemented solutions and continuously optimize for efficiency and scalability
Develop best practices for AI usage, prompt design, and workflow standardization
Collaborate with technical teams to ensure successful implementation and adoption
Stay current on emerging AI tools, automation platforms, and industry trends

Requirements

3+ years of experience in business analysis, process improvement, operations, or similar roles
Strong experience with process mapping, workflow design, and systems thinking
Hands-on experience with AI tools and automation platforms (e.g., ChatGPT, Zapier, Make, Airtable, Notion AI)
Analytical mindset with the ability to translate complex business needs into actionable solutions
Experience deploying or supporting AI/automation solutions in a business environment
Strong communication skills with the ability to work across technical and non-technical teams
Familiarity with data analysis, reporting, and performance tracking
Ability to read, write, and communicate effectively in English at a level necessary to perform essential functions

Nice to Have

Experience working in travel, hospitality, or service-based industries
Exposure to APIs, integrations, or light technical implementation (no coding required)
Experience with prompt engineering or AI workflow design
Background in consulting, operations strategy, or digital transformation
Experience with CRM systems, workflow tools, or low-code/no-code platforms

Benefits & Perks

Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program

About the Company

WorldVia is a travel technology company focused on leveraging AI and automation to enhance their operations and business performance. The company operates across multiple departments including sales, operations, and customer support.