Sr. IT Systems, AI & Automation Manager

Automation Architecture & Maintenance Business Process Automation System & API Data Integration Process Enhancement through Machine Learning Audit Trail Automation Make.com Zapier n8n Airtable Klaviyo Snowflake Shopify Flow Omnisend Slack ClickUp GitHub Actions

Doonails

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Role Overview

Join Doonails, a rapidly growing European beauty startup revolutionizing the manicure industry with innovative products and studio-quality results at home. As Senior IT Systems, AI & Automation Manager, you'll take complete ownership of our technology stack and drive company-wide digital transformation through intelligent automation and AI integration.

This is a strategic role working directly with senior management to translate business needs into scalable system solutions. You'll connect tools into stable workflows, transform manual processes into end-to-end automations, and ensure our IT infrastructure serves as a reliable foundation for rapid growth. With potential for long-term development toward Team Lead of IT Systems & Automation, this position offers significant ownership and impact in shaping our technological future.

Responsibilities

Take complete ownership of the company's technology stack from A to Z
Develop and maintain end-to-end process automations across all departments
Build and manage API integrations with internal and external systems (Shopify, Klaviyo, ERP, Meta Ads, fulfillment tools)
Implement and oversee IT security measures including audits, access management, penetration testing, and GDPR compliance
Automate e-commerce workflows including order routing, stock sync, tracking updates, creator management, and reporting
Lead technical and system-related projects with structured roadmap planning
Provide first and second-level IT support to the entire team
Manage external freelancers for technical implementation projects
Strategically introduce and develop AI solutions company-wide
Lead and structure the IT department with fachliche Führung of 2 team members

Requirements

Several years of experience in IT Systems, Business Systems, or Tech Operations
Strong expertise in building and optimizing system architectures
Experience with automation tools such as n8n, Make, or Zapier
Understanding of APIs, webhooks, JSON, and data transformations (No-Code/Low-Code focus)
Knowledge of IT security including firewalls, networks, endpoint security, and compliance
Solid knowledge of cloud environments, particularly BigQuery
Strong project management skills with ability to prioritize effectively
Excellent communication skills for interaction with heads and C-level executives
Ability to provide technical leadership and take ownership
Fluent German and English language skills

Nice to Have

Experience with business systems like Shopify, Klaviyo, Google Workspace, ClickUp, NetSuite
Continuous self-education in AI topics, updates, and business applications
Understanding of AI business context and implementation strategies

Benefits & Perks

Fair compensation adjusted to qualifications and experience
100% remote work within Germany with flexible location options
€1,300 annual continuing education budget for personal development
Nilo Health mental health support included
Urban Sports membership for work-life balance
Co-working space or home office equipment costs covered
Workations in Cyprus with open access to company office
Team events across Europe
Growth potential with direct responsibility and idea implementation opportunities
True ownership role profile with high trust and creative freedom

About the Company

Doonails is a fast-growing European beauty startup revolutionizing the manicure industry with innovative products that deliver studio-quality results at home. The company is rapidly scaling with a strong community focus and D2C approach.