Role Overview
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA Director of AI & Automation Location: Sydney (or Melbourne) Transform how work gets done in the AI era AI is changing the way IT services are delivered. The next wave of value will not come from simply giving people access to AI tools. It will come from redesigning work: how people, platforms, data, automation and AI agents combine to deliver better outcomes for clients. . We’re looking for a Director of AI & Automation to lead the transformation of our Managed Services Delivery business across ANZ allowing us to move towards more scaled, trusted, AI-powered ways of working. This is a high impact leadership role for someone who loves challenging the status quo, can see where work should be simplified or automated, and can bring people on the journey. Build trusted, scalable and measurable agentic ways of working. Deliver measurable impact at scale Turn ideas into adoption, adoption into operational change, and operational change into measurable business value. Why this role matters Our delivery environment is full of opportunity repeatable processes, operational toil, service workflows and engineering activities ready to be reimagined. Your mission: Identify the highest value automation and AI opportunities Redesign end-to-end journeys around efficiency, speed and quality Help our people move up the value chain by reducing low-value manual work and enabling more proactive, advisory and client-focused service delivery. You won’t just run pilots, you’ll turn ideas into adoption, adoption into change, and change into real business outcomes. What You'll Lead Lead the ANZ Managed Services Delivery AI and Automation agenda, aligned to Group and APAC agentic workforce transformation programs. Own year-on-year efficiency outcomes across Managed Services delivery. Lead, coach and develop a team of AI and automation engineers/developers, ensuring they are focused on the highest value opportunities and building secure, supportable and reusable capabilities. Identify, assess and prioritise AI, automation and agentic use cases across delivery, operations, service management and engineering. Build a repeatable pathway from idea to use case, prioritisation, development, enablement, adoption and benefits realisation. Lead an AI and Automation Centre of Excellence that encourages innovation at the edge while scaling proven capabilities into secure, supported and reusable enterprise patterns. Redesign processes and workflows around human accountability, agentic execution, trust, governance and measurable outcomes. Partner with platform and architecture teams to ensure AI and automation solutions are secure, scalable, integrated and supportable. Establish governance for responsible AI and automation, including ethical design, data readiness, access control, security, ownership and operational support. Run workshops, hackathons, showcases and enablement programs that create energy, adoption and practical outcomes. Track and report value through efficiency, productivity, adoption, service quality, employee experience and operational performance metrics. What you bring You are a disruptive but pragmatic leader. You are passionate about AI and automation, but you know technology alone does not change an organisation. You understand that agentic workforce transformation requires new behaviours, new governance, new ways of working and a shift in mindset from “using AI tools” to designing work around outcomes, trust and human accountability. You bring: Leadership experience across AI, automation, service transformation, managed services, operations, digital transformation or technology delivery. Experience leading technical teams, including automation engineers and AI developers, platform or similar delivery capability. Proven experience delivering automation, AI or process transformation outcomes that improved efficiency, productivity, service quality or operational performance. Strong understanding of GenAI, agentic workflows, automation, workflow orchestration and enterprise AI adoption. Experience leading organisational change, including stakeholder alignment, communication, enablement, adoption and behaviour change. Ability to partner with senior leaders to turn business problems into prioritised AI and automation programs. Commercial discipline and experience owning efficiency, productivity, benefits realisation or operational performance targets. Experience building or leading a CoE, automation capability, transformation function, innovation program or enablement team. Understanding of responsible AI, security, privacy, data governance, ethical design and human accountability. Strong communication and storytelling skills, with the ability to excite, challenge and influence people at all levels. Genuine curiosity and passion for AI, including a willingness to experiment, prototype and stay close to the technology. Highly valued experience Managed services, IT operations, outsourcing, systems integration or technology services. Microsoft AI stack such as Copilot, Azure AI, Azure OpenAI, Power Platform or Copilot Studio. Google AI stack such as Gemini Enterprise, Vertex AI or agentic workplace tools. Automation and orchestration platforms such as Ansible, Terraform, Rundeck, StackStorm, ServiceNow Flow Designer, Azure Logic Apps, GitHub Actions, GitLab CI/CD, Jenkins, or similar. ITSM automation, AIOps, or SRE environments Human-and-agent operating models where AI agents assist, act, recommend, escalate or resolve within clear controls. Scaling prototypes into supported enterprise services with ownership, governance, security and support models. What success looks like 90 days: Clear view of current AI and automation, prioritise high value opportunities, governance in place, momentum building 6 months: deliver the first wave of priority use cases, establish the AI and Automation CoE operating model, and show measurable value through efficiency, adoption, service quality or employee experience, with measurable impact 12 months: Scaled adoption and embedded AI-enabled ways of working Why join This is your chance to: Shape how a major organisation operates in the AI era Lead meaningful, enterprise-wide transformation Build a capability that delivers lasting impact Help teams move into higher-value, more strategic work Our goal is simple Create a more efficient, intelligent and proactive delivery organisation powered by AI and automation. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!